The services provided by Lake District Nature Writing & Photography (website: https://lakedistrictnaturewriting.co.uk/ ) may only be used in accordance with the terms and conditions set out below. By using our services you agree to be bound by these terms and conditions.

Lake District Nature Writing & Photography reserves the right to make changes to these terms and conditions at any time and may do so without prior notice.

These terms and conditions apply to all orders placed with us whether via this website, email or phone. It is the responsibility of any user who purchases any product on this website to be aware of these terms and conditions.

This agreement does not affect your statutory rights.

Pricing

All prices displayed on this website include UK VAT. Lake District Nature Writing & Photography will not be responsible for payment of any import taxes or customs clearance fees.

Product Descriptions

While we go to great measures to accurately describe and display the products on our website, please note that the actual colours you see on your screen depend on the settings on your monitor or mobile device or any other device you use to view the products on our website. We cannot guarantee, therefore, that the display of any colour on your monitor, mobile device or other viewing device will accurately reflect the colour of the product you receive on delivery.

Usage Rights

For any product purchased by you, physical or digital, commercial use in any form is strictly prohibited.

Cancellation & Refund Policy

Physical Products

All prints are made on demand. Therefore, should you wish to cancel or change your order with regards to prints (framed or otherwise), please do so as soon as possible on the same day the order was placed. If you cancel your order before the goods have been despatched, you will receive a full refund. If you cancel your order and the goods have already been despatched, you will have 14 days from when you receive the goods to request a full refund minus the cost of postage and packaging. However, you will be responsible for the cost of return shipping, and the refund will only be processed if the goods have been returned in their original condition within 14 days of your refund request. To request a refund please contact us.

Digital Downloads

Once you have purchased a digital product, you can change your mind within 14 days provided you have not initiated the downloading of the purchased file(s). Once the download is initiated, however, no refund will be issued.

Damaged Goods

Physical Products

Products are thoroughly checked and handled with great care prior to despatch. We ask you kindly, once the items are in your hands, to please handle them carefully. Unframed prints, in particular, are easily scratched once out of their packaging. Should you find that a product that you have purchased from us arrives in damaged condition, you may request a full refund or replacement. Please contact us as soon as possible to let us know that you have received damaged goods. Please also provide a photo or photos of the damage and of the packaging. We may ask that the damaged product(s) be returned to us, in which case once the goods have been successfully returned, a refund will be processed or a replacement arranged. If the damage was the fault of the shipper, your cost of the return delivery may also be reimbursed if you are able to provide a copy of the  receipt.

Digital Downloads

We take precautionary measures to ensure any files available as digital downloads are in excellent condition. However, in the very unlikely event that a file purchased as a digital download is damaged or faulty in some way, you will be entitled to a free repair or replacement of the file(s). Should the fault not be fixed or a replacement provided within 14 days of you reporting the fault, you will be entitled to a full refund.

Delivery

Physical Products

Prints are made to order and framing is bespoke, despite this, delivery of these items will take no longer than 30 days maximum but is typically far less. 

A 45x30cm unframed print, for example, typically arrives at addresses in the UK within 6 working days, in most European countries within 8 working days, in the USA and Canada within 8 working days, and in Australia and New Zealand within 12 working days.

A 60x40cm framed print typically arrives at addresses in the UK within 9 working days, in most European countries within 11 working days, in the USA and Canada within 11 working days, and in Australia and New Zealand within 15 working days.

All items that are not prints will be despatched within 2 business days.

Goods shall be delivered to the delivery address specified during checkout. Should the delivery need re-arranging due to inaccessibility to the delivery address or due to any act or omission of the client, you will be held liable for any additional delivery costs incurred.

If an item has been adjudged to be ‘lost in the post’, we will offer a replacement of the item only if an accurate address was provided at checkout and only if no evidence of a delivery card exists nor contact having been made by the courier service in relation to the delivery.

Digital Downloads

Digital downloads will be available for download immediately after purchase.

Liability

We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law and, except where required by law, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the relevant product or service you ordered from us.

We will not be liable to you where we breach these General Terms and Conditions of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials; labour, fuel, parts or machinery; power failure or breakdown in machinery.

Nothing in these General Terms and Conditions of Sale shall limit our liability for personal injury or death caused by our negligence or for any other liability the exclusion of which is not permitted by applicable law. Nothing in these terms will reduce your legal rights relating to faulty or mis-described goods.